We make everything in small batches and stand behind every product. If something isn't right — it arrived damaged, a seal was broken, or it's just not working for your skin — email us at hey@nia.beauty and we'll make it right. No lengthy process, no forms. Just a conversation.

We typically resolve issues with a replacement product, sent at no cost to you.

We ask that you reach out within 30 days of receiving your order. Because our products are skin-care items, we're not able to accept returns of opened or used products — but if something genuinely didn't work for you, we'd rather know about it and find a solution than have you stuck with something you can't use.

We trust our customers to be honest with us. We're a small, local business — every product that goes out the door is made by hand. We appreciate the same care and integrity in return.